URGENT Overseas Travel Advice

Published in the Research School of Physics Event Horizon
Vol43 Issue96 19–23 November 2018

Travelling overseas - ANU Purchase Card (ANZ Visa) protection

We have experienced some issues with ANZ purchase card use while overseas – transactions are being blocked due to suspicion of fraud. If you are planning to go overseas please ensure you have contacted ANZ to inform them of your travel plans even when travelling to one of the registered locations.

Please note this applies to all overseas travel destinations...

The following destinations have been registered with the ANZ, for ANU Purchase cardholders, as frequently travelled destinations.   This minimises cardholder transactions, at these destinations, being mistakenly identified as fraudulent.  

COUNTRIES REGISTERED WITH ANZ CARD CENTRE

Austria

Bangladesh

Cambodia

Canada

China

Colombia

Denmark

France

Germany

Hong Kong

India

Indonesia

Italy

Japan

Jordan

Kenya

Laos

Malaysia

Mexico

Morocco

Myanmar

Nepal

Netherlands

New Zealand

Papua New Guinea

Pakistan

Philippines

Russia

Republic of Korea (South Korea)

Singapore

Solomon Islands

Spain

Sri Lanka

Sweden

Switzerland

Taiwan

Turkey

Thailand

United Arab Emirates

United Kingdom

United States of America

Vanuatu

Vietnam

 

If you are travelling to a country not identified above, please ensure you notify the ANZ of the countries you are travelling to.   Again, this will minimise transactions being blocked and queried for suspected fraud by the ANZ Fraud team.   Call 1800032481 to notify ANZ where you are travelling to.

SUSPECTED FRAUDULENT TRANSACTIONS:

If you are using your ANZ Visa card within Australian and suspect a fraudulent transaction has been processed against your ANZ Visa card, you must call the ANZ Call Centre on 1800 032 481, immediately.

If the cardholder is overseas, call +61 3 8646 8288.  

Where the ANZ identifies a possible fraudulent transaction, the ANZ will call or text the cardholder.   The cardholder or authorised signatory will need to contact ANZ, on the number specified in the text message, to either:

  • - Advise ANZ the transaction is NOT fraudulent – ANZ will then unblock the card immediately, or
  • - Advise ANZ the transaction IS fraudulent – Where possible, the ANZ will enable card for card present transactions only.   Cardholder will not be able to use the card for any ecommerce transactions.

Upon return to Australia, the cardholder must notify the ANZ they have returned from overseas.   The card will be cancelled and a new card will be sent for collection at ANU Finance and Business Services.

It is very important you keep your current mobile phone details recorded with ANZ so they can contact you quickly where there are suspected fraudulent transaction.  Call 13 13 14 to update details.

ANZ CARD CENTRE CONTACT DETAILS:

Commercial Cards Premium Service Team: 1800 032 481 or +613 9683 7047

More detailed information is available on the ANU webpage, https://services.anu.edu.au/financial-management/purchase-cards .

Updated:  25 September 2022/ Responsible Officer:  Director, RSPhys/ Page Contact:  Physics Webmaster