Published in the Research School of Physics Event Horizon
Vol43 Issue96 19–23 November 2018
Travelling overseas - ANU Purchase Card (ANZ Visa) protection
We have experienced some issues with ANZ purchase card use while overseas – transactions are being blocked due to suspicion of fraud. If you are planning to go overseas please ensure you have contacted ANZ to inform them of your travel plans even when travelling to one of the registered locations.
Please note this applies to all overseas travel destinations...
The following destinations have been registered with the ANZ, for ANU Purchase cardholders, as frequently travelled destinations. This minimises cardholder transactions, at these destinations, being mistakenly identified as fraudulent.
COUNTRIES REGISTERED WITH ANZ CARD CENTRE
Austria
Bangladesh
Cambodia
Canada
China
Colombia
Denmark
France
Germany
Hong Kong
India
Indonesia
Italy
Japan
Jordan
Kenya
Laos
Malaysia
Mexico
Morocco
Myanmar
Nepal
Netherlands
New Zealand
Papua New Guinea
Pakistan
Philippines
Russia
Republic of Korea (South Korea)
Singapore
Solomon Islands
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Turkey
Thailand
United Arab Emirates
United Kingdom
United States of America
Vanuatu
Vietnam
If you are travelling to a country not identified above, please ensure you notify the ANZ of the countries you are travelling to. Again, this will minimise transactions being blocked and queried for suspected fraud by the ANZ Fraud team. Call 1800032481 to notify ANZ where you are travelling to.
SUSPECTED FRAUDULENT TRANSACTIONS:
If you are using your ANZ Visa card within Australian and suspect a fraudulent transaction has been processed against your ANZ Visa card, you must call the ANZ Call Centre on 1800 032 481, immediately.
If the cardholder is overseas, call +61 3 8646 8288.
Where the ANZ identifies a possible fraudulent transaction, the ANZ will call or text the cardholder. The cardholder or authorised signatory will need to contact ANZ, on the number specified in the text message, to either:
Upon return to Australia, the cardholder must notify the ANZ they have returned from overseas. The card will be cancelled and a new card will be sent for collection at ANU Finance and Business Services.
It is very important you keep your current mobile phone details recorded with ANZ so they can contact you quickly where there are suspected fraudulent transaction. Call 13 13 14 to update details.
ANZ CARD CENTRE CONTACT DETAILS:
Commercial Cards Premium Service Team: 1800 032 481 or +613 9683 7047
More detailed information is available on the ANU webpage, https://services.anu.edu.au/financial-management/purchase-cards .